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	Why is it that from 1 PM to 5 PM there are only 2 calls an hour, then at 5:30 pm right as I am coming back from my lunch time, we get a constant flow of 20 calls on hold, and no matter what that number never lowers?!?! Oh yea, People procrastinate and realize today is the last day of the month. *glare* 

 
				
			 
					 
										 
	 
	 
	 
	